Terms of Service

Last updated: August 3, 2026

We are Austin Second Chance Apartments ("we," "us," "our"), a licensed apartment locating team operated by the Austin Second Chance Team and brokered by Spirit Real Estate Group, License #562021-B, a Texas real estate brokerage.

We operate the website austinsecondchanceapartments.com (the "Site"), along with any related products and services that link to these terms (together, the "Services"). We provide apartment locating and real estate services in the Greater Austin metro, covering Travis, Williamson, and Hays counties.

You can reach us by phone at (512) 943-7368 or by email at help@austinsecondchanceapartments.com.

These terms form a legally binding agreement between you, whether personally or on behalf of an entity, and Austin Second Chance Apartments, covering your access to and use of the Services. By using the Services you confirm you have read, understood, and agreed to all of these terms. If you do not agree with all of these terms, you are prohibited from using the Services and must stop immediately.

We may change these terms at any time and for any reason. We will tell you by updating the date at the top. It is your responsibility to review them periodically.

The Services are intended for people who are at least 18 years old. Anyone under 18 may not use or register for the Services.

1. Our services

As required by the Texas Real Estate Commission, you can access the following documents:

How our service works

We provide apartment locating focused on second chance leasing, for renters with credit challenges, broken leases, evictions, background history, or thin rental history. Our service is free to you because apartment communities pay us a commission when you sign a lease. That arrangement does not change the rent available to you.

Accuracy of information

Pricing, availability, concessions, and screening criteria come from third party communities and landlords and can change without notice. We make no guarantee about the accuracy, timeliness, or completeness of property information. Verify anything that matters directly with the community before you apply, pay a fee, or sign.

2. Intellectual property

We own or license all intellectual property in the Services, including source code, databases, functionality, software, site design, text, photographs, and graphics (the "Content"), along with the trademarks, service marks, and logos (the "Marks"). These are protected by copyright and trademark law and are provided as is for your personal, non commercial use.

Subject to your compliance with these terms, we grant you a non exclusive, non transferable, revocable license to access the Services and download or print a copy of any Content you properly access, for personal, non commercial use only. No part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, posted, encoded, translated, transmitted, distributed, sold, licensed, or otherwise used for any commercial purpose without our written permission. For any other use, write to help@austinsecondchanceapartments.com.

Your submissions. If you send us a question, comment, suggestion, idea, or feedback about the Services, you agree we own it and may use it without acknowledgment or compensation. You are solely responsible for anything you submit and agree to reimburse us for losses caused by your breach of this section, a third party's rights, or the law.

3. Your representations

By using the Services you represent that: all information you submit is true, accurate, current, and complete; you will keep it accurate; you have the legal capacity to agree to these terms; you are not a minor where you live; you will not access the Services by automated means; you will not use the Services for any unlawful purpose; and your use will not violate any law or regulation.

4. Prohibited activities

You may not use the Services for any purpose other than the one we make them available for. You agree not to:

  • Systematically retrieve data or content to build a collection, database, or directory without our written permission
  • Trick, defraud, or mislead us or other users
  • Circumvent, disable, or interfere with security features
  • Use information from the Services to harass, abuse, or harm anyone
  • Use the Services in a way that breaks any law or regulation
  • Upload or transmit viruses or other harmful material
  • Use scripts, robots, or data mining tools on the Services
  • Impersonate another user or person
  • Interfere with or place an undue burden on the Services or connected networks
  • Copy or adapt the software behind the Services
  • Decipher, decompile, disassemble, or reverse engineer any of the software, except where the law allows it
  • Use the Services to compete with us or for any other revenue generating venture

5. Third party websites and content

The Services may link to other websites and contain content from third parties. We do not investigate, monitor, or check them for accuracy and are not responsible for them. If you leave the Services to visit a third party site or use third party content, you do so at your own risk.

6. Managing the services

We reserve the right, but not the obligation, to monitor the Services for violations of these terms, take legal action against anyone who breaks the law or these terms, restrict or disable access, remove burdensome files or content, and otherwise manage the Services to protect our rights and property.

7. Privacy

We care about data privacy and security. Please review our Privacy Policy. By using the Services you agree to it, and it is incorporated into these terms. The Services are hosted in the United States.

8. Term and termination

These terms stay in effect while you use the Services. We reserve the right, at our sole discretion and without notice or liability, to deny access to the Services to any person for any reason, including breach of any representation, warranty, or covenant in these terms or of any applicable law.

9. Modifications and interruptions

We may change, modify, or remove the contents of the Services at any time at our discretion without notice. We cannot guarantee the Services will always be available. Hardware, software, or maintenance issues may cause interruptions, delays, or errors.

10. Governing law

These terms and your use of the Services are governed by the laws of the State of Texas, applicable to agreements made and performed entirely within Texas, without regard to conflict of law principles.

11. Dispute resolution

Informal negotiation

To keep costs down, both parties agree to try to resolve any dispute informally for at least 30 days before starting arbitration.

Binding arbitration

If informal negotiation does not resolve the dispute, it will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. Arbitration will take place in Travis County, Texas. If for any reason a dispute proceeds in court instead, it will be brought in the state and federal courts located in Travis County, Texas, and both parties consent to jurisdiction there.

12. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM. WE MAKE NO WARRANTY ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT AND ASSUME NO LIABILITY FOR ANY ERRORS OR OMISSIONS, PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES, UNAUTHORIZED ACCESS TO OUR SERVERS, INTERRUPTION OF TRANSMISSION, OR ANY BUGS OR VIRUSES TRANSMITTED THROUGH THE SERVICES.

Pricing, availability, concessions, and screening criteria come from third party communities and landlords and can change without notice.

13. Limitation of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR LIABILITY TO YOU FOR ANY CAUSE AND REGARDLESS OF THE FORM OF ACTION WILL AT ALL TIMES BE LIMITED TO $500.00 USD.

14. Indemnification

You agree to defend, indemnify, and hold us harmless, including our affiliates and our respective officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable attorney fees, made by a third party arising out of your use of the Services, your breach of these terms, any breach of your representations and warranties, your violation of a third party's rights, or any harmful act toward another user.

15. User data and privacy

We may collect, store, and use data you send through the Services, including information submitted through online forms, in order to provide and improve our apartment locating service. Some communications may be generated or assisted by automated systems. By using the Services you also agree to our Privacy Policy.

16. Electronic communications and signatures

Visiting the Services, emailing us, completing an online form, or giving us your contact details all count as electronic communications. You consent to receive communications from us electronically, including email, messages through the Services, and phone calls or texts about your apartment inquiry. These may come from our team or from automated systems. You agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.

17. SMS text messaging

When you give us your mobile number through our intake form, the site, or any other channel, you give prior express written consent to receive SMS and MMS messages from us about your apartment search and our services. These messages may be composed, sent, and managed by automated or AI assisted systems. Messages may include follow ups, scheduling, apartment recommendations, and status updates.

Consent is not a condition of service. You do not have to agree to automated calls or texts in order to work with us. If you would rather we contact you another way, tell us and we will.

Opting out. Reply STOP or UNSUBSCRIBE to any text to stop receiving messages.

Message and data rates. Message and data rates may apply, set by your carrier and your plan.

Message frequency. Frequency varies depending on your inquiry and our ongoing conversation.

Recordkeeping. We keep records of consent, opt outs, and communication logs to comply with applicable law.

Support. For help with our text messages, email help@austinsecondchanceapartments.com or call (512) 943-7368.

18. Automated and AI assisted responses

Our Services use automated and AI assisted technology across several communication channels. By using the Services you acknowledge the following.

Automated calls. You may receive a phone call from an automated assistant to discuss your apartment search, gather details about your situation, and confirm information. By giving us your phone number you consent to receiving that call.

Automated texts. Texts you receive from us may be composed and sent by automated systems, which may respond outside normal business hours.

Accuracy limits. We train and monitor these systems, but automated messages can contain errors, outdated information, or gaps. Availability, pricing, concessions, screening criteria, and approval outcomes communicated this way are informational only and are not guaranteed. Verify all material details directly with the apartment community before you apply, pay a fee, or sign a lease.

No liability for automated output. We are not liable for decisions you make based on information from our automated systems, including application decisions, financial commitments, moving arrangements, or lease agreements.

Human oversight. A licensed team member reviews automated activity and is available for anything complex. You can reach a person at any time by calling (512) 943-7368 or replying HUMAN to any text.

Consent. By submitting your information, contacting us, or using the Services, you give prior express written consent to receive automated calls and texts at the contact details you provide. This consent is not a condition of using our apartment locating service, and you can withdraw it at any time.

19. No guarantee of results

We do not guarantee that you will find an apartment, be approved by any community or landlord, or reach any particular outcome. Approval decisions are made solely by apartment communities and landlords using their own criteria, which may include credit history, rental history, income verification, and background checks. We have no control over those decisions and are not responsible if you are denied housing. Our role is limited to apartment locating and connecting you with communities.

20. Fair housing

We follow the federal Fair Housing Act and the Texas Fair Housing Act. We do not discriminate on the basis of race, color, national origin, religion, sex, familial status, or disability, and we do not steer clients toward or away from any neighborhood on any of those bases. If you believe you have experienced housing discrimination, you can file a complaint with the U.S. Department of Housing and Urban Development or the Texas Workforce Commission Civil Rights Division.

21. Business transfers

If we are acquired by or merged with another company, or if we sell or transfer all or part of our business, your personal information and data associated with your use of the Services may transfer to the acquiring entity. The new owner would remain bound by these terms and our Privacy Policy.

22. Force majeure

We are not liable for any failure or delay in meeting our obligations where it results from circumstances beyond our reasonable control, including natural disasters, pandemics, government action, war, terrorism, riots, labor disputes, utility or communication failures, and cyberattacks.

23. Miscellaneous

These terms and any policies posted on the Services make up the entire agreement between you and us. Our failure to enforce any right or provision does not waive it. These terms operate to the fullest extent permitted by law. We may assign our rights and obligations at any time. If any provision is found unlawful, void, or unenforceable, it is severable and does not affect the validity of the rest.

24. Corrections

The Services may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We may correct any of these and update information at any time without notice.

25. Copyright infringement

We respect the intellectual property rights of others. If you believe material on the Services infringes a copyright you own or control, notify us using the contact details below. You may be liable for damages if you make a material misrepresentation in such a notice. If you are unsure whether material infringes your copyright, consider speaking with an attorney first.

26. Third party service referrals

We may refer you to third party providers, including utility connection services, renters insurance, moving companies, and other vendors. These referrals are a convenience and are not an endorsement, warranty, or guarantee. We are not responsible for the quality, pricing, terms, availability, or performance of any referred service. Any agreement between you and a referred provider is solely between you and that provider. We may receive compensation for referrals. Evaluate any referred service independently before you commit.

27. California users and residents

If a complaint with us is not resolved to your satisfaction, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

28. Contact us

To resolve a complaint about the Services or to get more information about using them, contact us at:

AustinSecondChanceApartments.com
Operated by the Austin Second Chance Team
Brokered by Spirit Real Estate Group, License #562021-B
Phone: (512) 943-7368
Email: help@austinsecondchanceapartments.com
Serving Travis, Williamson, and Hays counties in the Greater Austin metro