Privacy Policy

Last updated: August 3, 2026

This privacy notice for Austin Second Chance Apartments ("we," "us," or "our"), operated by the Austin Second Chance Team and brokered by Spirit Real Estate Group, License #562021-B, a licensed Texas real estate brokerage, explains how and why we collect, store, use, and share your information when you use our services.

This notice applies when you:

  • Visit our website at austinsecondchanceapartments.com, or any site of ours that links to this notice
  • Engage with us in any other way, including apartment locating, credit review, background review, tours, applications, marketing, or events

Questions or concerns? Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you have questions, contact us at help@austinsecondchanceapartments.com.

Summary of key points

What personal information do we process? When you visit, use, or navigate our services, we process personal information depending on how you interact with us, the choices you make, the properties you are interested in, and the features you use.

Do we process sensitive personal information? Yes, when necessary, with your consent or as otherwise permitted by law. Our work involves credit, rental history, and background information by its nature.

Do you sell my personal information? No. We do not sell your personal data. We share your information with apartment communities so we can help you find housing. Our service is free to you because apartment communities pay us a commission when you sign a lease. That arrangement does not change the rent you are quoted.

Do we collect information from third parties? We may collect information from public databases, marketing partners, social platforms, and other outside sources.

Do you use automated or AI systems? Yes. Some of our calls, texts, and emails may be generated or assisted by automated systems. These help us respond to your inquiry and send apartment information. Automated responses may not reflect current availability, pricing, or community policy, so verify anything that matters directly with the community before you act on it.

How do we keep your information safe? We use organizational and technical safeguards. No transmission over the internet or method of storage is completely secure, so we cannot promise that unauthorized parties will never defeat our security.

What are your rights? Depending on where you live, you may have rights over your personal information. The easiest way to exercise them is to contact us.

1. What information do we collect?

Personal information you give us

In short: We collect personal information that you provide to us.

We collect information you voluntarily give us when you fill out a form, ask about our services, take part in activities on the site, or otherwise contact us. What we collect depends on how you interact with us and may include:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Contact preferences
  • Rental history
  • Background history
  • Credit history and credit score range
  • Gross monthly income
  • Apartment budget and preferences
  • Preferred move date
  • Preferred Austin areas and neighborhoods

Sensitive information. When necessary, with your consent or as permitted by law, we process these categories of sensitive information:

  • Credit worthiness data
  • Rental history data, including broken leases and eviction records
  • Background history data
  • Financial data

Information you give us must be true, complete, and accurate, and you should tell us if it changes. We do not intentionally collect Social Security numbers, financial account details, or health information. If you choose to provide any of that in connection with your apartment inquiry, we use it only as needed to help with your request and do not disclose it except as required by law.

Information collected automatically

In short: Some information, such as your IP address and browser characteristics, is collected automatically when you visit.

This does not reveal your identity but may include device and usage information: IP address, browser and device characteristics, operating system, language preference, referring URLs, device name, country, location, and how and when you use the site. We use it to keep the site secure and working, and for internal analytics. Like most businesses, we also collect information through cookies and similar technologies.

  • Log and usage data. Diagnostic, usage, and performance information our servers record in log files.
  • Device data. Information about the computer, phone, or tablet you use to reach the site.
  • Location data. Precise or imprecise information about your device location. You can opt out by refusing access or turning off location in your device settings.

Information collected from other sources

We may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, and other third parties.

Automated and AI assisted communications

We may use automated or AI assisted systems to generate or help with calls, texts, and emails. This includes first responses, delivery of your apartment list, replies to form submissions, and ongoing support on your inquiry. Information you provide may be used to improve these tools. We handle that information under this policy and do not sell it.

2. How do we process your information?

In short: To provide and improve our services, communicate with you, prevent fraud, and comply with the law.

  • To deliver our services. To research community screening criteria and build your custom apartment list.
  • To respond to your questions and resolve issues with the service you asked for.
  • To send administrative information, including changes to our terms and policies.
  • To request feedback about your experience.
  • To send marketing and promotional messages, in line with your preferences. You can opt out at any time.
  • To protect our services, including fraud monitoring and prevention.
  • To evaluate and improve our services, marketing, and your experience.
  • To comply with legal obligations, respond to legal requests, and establish or defend legal rights.
  • To improve our automated systems. We may use data such as apartment preferences or search history to improve our AI assisted tools. We do not sell this information or use it outside apartment locating.

Consent and communication logs. We keep records of your consent, any opt out or unsubscribe request, message history, and communication logs, including those generated by automated systems, to comply with the law and to show proof of consent if needed.

3. When and with whom do we share your information?

In short: We do not sell your data. We share it with apartment communities so we can help you find housing.

  • Apartment communities and landlords. We share information such as your name, contact details, budget, move date, and preferences with apartment communities, property management companies, and landlords, as needed to run your search, book tours, and submit applications on your behalf. Our service is free to you because communities pay us a commission when you sign a lease. This does not change the rent available to you.
  • Service providers. Trusted vendors that help us deliver the service, including SMS platforms, customer relationship tools, form and webhook processors, and apartment listing databases.
  • Google Maps Platform. We may share information with Google Maps Platform APIs where maps or place data appear on the site.
  • Third party referrals. If you opt in to utility connection, renters insurance, or similar services we refer, we may share your name, contact details, and move in date with that provider only to set up the service you asked for. We do not sell your information to them for their own marketing.
  • Business transfers. If we are acquired by or merged with another company, your information may transfer to the new owner, who would remain bound by this policy.
  • Legal requirements. Where we are legally required to disclose information to comply with law, a government request, a court order, or legal process.

4. Third party websites

The site may link to third party websites or contain third party content. We do not control those sites and cannot guarantee the safety or privacy of data you share with them. Anything they collect is not covered by this notice.

5. Cookies and tracking technologies

We may use cookies and similar technologies such as web beacons and pixels to gather information when you use the site. Some help with security, crash prevention, saved preferences, and basic functions. We also allow third parties and service providers to use tracking technologies for analytics and advertising.

6. How long do we keep your information?

In short: We keep it as long as needed for the purposes in this notice, and afterward for recordkeeping and legal compliance, unless you ask us to delete it.

If you would like us to delete your information, contact us using the details below and we will handle your request under applicable law. We keep records of texts, emails, call logs, and other communications, including those generated by automated systems, to meet legal requirements, resolve disputes, and show proof of consent.

7. Data breach notification

If a security breach compromises your personal information, we will notify you and the appropriate authorities as required by law. Texas law requires us to notify the Texas Attorney General within 30 days if a breach affects 250 or more Texas residents. We will also notify affected individuals without unreasonable delay.

8. How do we keep your information safe?

We have put appropriate technical and organizational security measures in place. Even so, no transmission over the internet and no storage technology is completely secure, so we cannot promise that hackers or other unauthorized parties will never defeat our security. Transmission of personal information to and from the site is at your own risk, and you should only use the site in a secure environment.

9. Do we collect information from minors?

In short: No. We do not knowingly collect data from or market to anyone under 18.

Our service is for adults. By using it you confirm you are at least 18. If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it promptly. If you believe we have information from a minor, contact us at help@austinsecondchanceapartments.com.

10. What are your privacy rights?

Withdrawing consent. Where we rely on your consent, you can withdraw it at any time by contacting us.

Opting out of marketing. Unsubscribe using the link in our emails, reply STOP or UNSUBSCRIBE to a text, or contact us. We may still send service messages needed to handle your request.

Reviewing or deleting your information. Contact us or email help@austinsecondchanceapartments.com. On request we will deactivate or delete your information from our active databases, though we may keep some records to prevent fraud, assist investigations, enforce our terms, or comply with the law.

11. Do not track

Most browsers and some mobile systems offer a Do Not Track setting. No uniform standard for recognizing these signals has been finalized, so we do not currently respond to them.

12. United States residents

Depending on your state of residence, you may have the right to:

  • Know whether we are processing your personal data
  • Access your personal data
  • Correct inaccuracies in your personal data
  • Request deletion of your personal data
  • Obtain a copy of the personal data you shared with us
  • Opt out of targeted advertising or profiling

How to exercise your rights. Email help@austinsecondchanceapartments.com, use our contact page, or call (512) 943-7368.

California residents. Under the California Consumer Privacy Act you may request to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell your personal information.

Texas residents. As a small business under the U.S. Small Business Administration definition, we are generally exempt from the Texas Data Privacy and Security Act. We do not sell your personal data, including sensitive data. To request access, correction, or deletion, contact us using the details below.

13. Do we update this notice?

Yes. We update this notice as needed to stay current with the law. The revised date at the top will change. If we make material changes we may post a notice or contact you directly. Please review it from time to time.

14. How can you contact us?

Email help@austinsecondchanceapartments.com or call (512) 943-7368.

AustinSecondChanceApartments.com
Operated by the Austin Second Chance Team
Brokered by Spirit Real Estate Group, License #562021-B
Serving Travis, Williamson, and Hays counties in the Greater Austin metro

TREC: Information About Brokerage Services ยท TREC: Consumer Protection Notice